You can email support at or fill out the contact form provided on their website. There are a number of ways that you can get in contact with Puma support. Select "Apply" and the amount stipulated by your coupon code will be deducted from your order total. Enter your coupon code, making sure to use the exact capitalization and spelling that is shown. Below this list, you'll find a text box on the right-hand side of the page labeled "Apply Coupon Code". On the first screen in the checkout process, you'll see a list of all the items in your cart. Simply add the items you wish to purchase to your cart and proceed to checkout. Returns generally take 2-4 weeks to process and the purchase price is refunded to the original payment method. You can initiate a return through the online customer portal or by getting in touch with Puma customer service at 1-888-565-PUMA. Merchandise returned within this window is eligible for a full refund. Puma accepts returns of any unused merchandise within 30 days of the date of delivery. Puma is also a member of the network, meaning that subscribers to this paid service will receive free shipping for all of their orders. Some higher price-point items will require a signature upon delivery. Expedited shipping options are also available. Puma occasionally offers promotions such as free two-day shipping for all orders, but otherwise, all orders over $49 receive free standard shipping. Puma ships anywhere in the United States, as well as to US territories like Puerto Rico. Additionally, there is a section at checkout to enter coupon codes and discounts, but make sure the code is up-to-date and spelled out correctly before submitting it. PUMA lists sale sections in the women, men, and children categories of its website, which heavily discount merchandise across many styles and items. However, you can return the item, and PUMA will cover the cost of the shipping label and ship the new product for free. Can I exchange my purchase at PUMA?Ĭurrently, PUMA does not allow exchanges on purchases. Keep in mind that shipping takes place on business days only, and next-day shipping must be completed before 2:00 p.m. Standard shipping for orders less than $35 costs $7.00, while expedited shipping takes 2-4 days and costs $7.50, and next-day shipping is $25.00 flat. Yes, free shipping is available for orders $35 or more and takes 5-7 days, the standard shipping period. Another discount is the service discount, which provides a 10% discount for teachers, military and veterans, and other professionals. After using the initial code, students must log in and request a new code each time they shop.
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